The following information will answer Frequently Asked Questions. If you don't find the question/answer you are looking for, please feel free toemail me
Q. How is Your Cabin Connection different from all of the other Cabin and Lodge Decor stores?
I am a small business specializing in quality home decor products for every room in your 2nd or vacation home, mountain or lake cabin, cottage, lodge, log cabin or country hideaway. I offer a nice selection of products for the outdoor and wildlife enthusiast at affordable prices while providing exceptional customer service. Service is my Priority!
Q. What kind of products do you offer?
My products are chosen by people who love to bring the great outdoors inside. I offer the finest selection of products I'd only put in my own home.
Q. What products do you offer for the Dining Room, Bath, Kitchen, Etc?
For the Cabin Kitchen or Lodge Style Dining Room:
Beautiful Rustic Cedar Log Tables, Lodge style Log Chairs and cushions, Log Bistro sets, Log Bar Stools, Antler Lighting and Chandeliers, Bear and other lighting, Antler Mirrors, Log Mirrors and Rustic Mirrors. Bear items such as Bear Clocks, Bear Wine Holders, Bear Cookie Jar, Bear Candle Holders, Moose items including Moose Wine Holders and Moose plaques, Baskets and many other decorative items.
For the Cabin or Lodge style Living Room:
Rustic Cedar Log Sofas and cushions, Log Chairs and cushions, Log Coffee Tables, Log Side Tables, Log Sofa Table, Log Futons, Futon covers and mattresses, Log Rockers and Jr. Log Chairs. Log Mirrors, Antler Mirrors, Rustic Mirrors. Antler and Bear lighting. Pillows, Baskets, Bear and Moose decorative items.
For the Lodge Style Bedroom and Bath:
Rustic Cedar Log Furniture including several styles of Log Beds from Twin to King sets. Antler Mirrors, Log MIrrors and Rustic Mirrors. Bear and Moose bath accessories and decorative items and Baskets.
For the Outdoors:
Rustic Cedar Log Garden Swings, Log Gliders and Log Porch Swing Set. Log Rockers and Log Junior Chairs.
Enjoy...
Q. What warranties do you offer?
Some products sold by YourCabinConnection.com are purchased with a full manufacturer's warranty. These warranties vary in length and conditions depending on the manufacturer.
5 YEAR LIMITED WARRANTY ON RUSTIC CEDAR FURNITURE:
If any piece of furniture is proved to be defective by reason of improper workmanship and/or material we will replace, at our discretion, that part or the whole product at no charge to you. To obtain warranty service, the product must be delivered to the following address: 101 Dexter Road, East Providence, RI 02914. A copy of the original sales receipt is required when requesting warranty work. The warranty does not cover defects caused by modification, alteration or repair of the product or part by anyone other than the manufacturer. Physical abuse to, or misuse of the product, or use or assembly thereof in a manner contrary to the accompanying instructions.
Specifics on getting warranty service will depend on the nature of the problem, the specific item and other criteria. Warranties cover replacement parts only and not labor or transportation. Except for this, there are no other warranties expessed or implied, including but not limited to, product availability, order fulfillment time, fitness for particular purpose,etc., and all such are declaimed. YourCabinConnection.com shall not be responsible for any consequential, indirect or other damages related to warranty of product or delivery timing other than that specifically noted. If you have any questions, please contact me.
WARRANTY INFORMATION ON VIKING AND NORTHWOODS PRODUCTS
Viking Industries began in 1979 manufacturing waterbeds and bedroom furniture. Today they manufacture futon frames, log furniture, billiard tables, game room furniture and accessories. They offer a "Lifetime Warranty" on all of their products against defects in material and workmanship. Knots and season checking are part of the character and natural beauty of pine logs. "Season checking" or radial cracks in the logs are part of the natural drying process and are not a defect. Warranty covers resplacement parts only and not labor or transportation. Except for this, there are no other warranties expessed or implied, including but not limited to, product availability, order fulfillment time, fitness for particular purpose,etc., and all such are declaimed. YourCabinConnection.com shall not be responsible for any consequential, indirect or other damages related to warranty of product or delivery timing other than that specifically noted. If you have any questions, please contact me.
Q. Is it safe for me to use my credit card when purchasing merchandise online from YourCabinConnection.com?
Yes, absolutely! I wouldn't shop online if I didn't feel safe and I don't expect you to either. All of the software that is used in processing your order is up to date and current with any and all requirements.
Q. Does Your Cabin Connection offer a printed catalog?
No....As much as I would like to I don't offer a printed catalog.
My online store is continually updated to reflect new items such that maintaining an accurate and up to date catalog would be cost prohibitive.
If you would prefer to not order online, and I understand if you do, please feel free to use the order form. Simply print it out, fill in the information requested and send it along with your Cashier's Check or Money Order to Your Cabin Connection, 3236 Hendrickson Lane, Lafayette, IN 47909.
**NOTE*** Please do not send cash or personal checks. Please use the check out procedures and you will be able to pay via PayPal. It's easy and FREE! I'm sorry for any inconvenience.
Q. Why is my credit card not being accepted?
Please check:
* that the number and expiration date are correct.
*that the billing address you entered is the same as the one on file with your financial institution.
If the information is correct, and your card is still declined, please contact your financial institution.
Q. Do you accept International Credit Cards?
I only accept American credit cards.
Q. Why didn't I receive all of the items in my order?
In order to offer the best prices, the products are shipped from various warehouses. Availability or size restrictions my require that parts of your order be shipped separately. If you would like to verify that this is the case, feel free to email us and I will verify the reason for the split.
Q. Can I cancel an order?
An order cancellation must be received within one hour of placing your order.
To cancel an order within that time frame, email me at customerservice@yourcabinconnection.com. I will take care of your request and reply to confirm that. You will be responsible for return shipping charges and restocking fees. If the item is being cancelled due to an error on my part, I will refund the shipping charges to you.
Q. I am encountering problems when I try to check out. What should I do?
I have tried to make the check out process as simple and easy as possible, but nothing works properly all of the time. The easiest thing to do is to send me an email at customerservice@yourcabinconnection.com and I will help resolve the problem. My goal is to make the check out process as simple and easy as possible.
Q. What is your return policy?
I am passionate about the products I sell. I wouldn't want you to furnish your home with items I wouldn't put in my own home. Some items do not have a return policy. Please take these steps when requesting a return:
1. I must be notified of the situation immediately, please include all information possible when notifying me so I can better evaluate the best method for making the return. For problems with items that were shipped Carrier Freight, those concerns must be addressed at the time of delivery and noted on the bill of lading/delivery ticket. Some items will need to be returned directly to the manufacturer and some will need to be returned directly to me.
2. You MUST keep all of the original packaging materials. You are responsible for re-packing the items safely in their original packaging for return. Returns are NOT accepted without original packaging. Item must also be received in new undamaged resaleable condition. Any alterations made to the product after delivery including sanding, staining or other customization of the item in any way will be grounds for refusal of your return.
3. I reserve the right to refuse delivery of all unauthorized merchandise returns. Restocking fees may apply unless waived in advance.
4. An authorization numer will be issued prior to the return. All packages must be labeled with that authorization number.
All that being said, customer satisfaction is my main concern and I will take care of whatever the situation is as best I can.
Q. What are your shipping policies?
Most items are shipped UPS. Some larger items will be shipped via Common Carrier. Please provide a valid street address when ordering as UPS cannot deliver to a PO Box address.
* A special note about Common Carrier items: I will need a phone number for someone that will be at the shipping address to receive the order. I will pass on the phone number to the Carrier Service so they can schedule delivery. You will get a call directly from the Carrier Service. They will deliver to the "curb". Someone needs to be there to unload and sign for your delivery. Buyer is responsible for getting the product off of the truck, into the home and set up. I do not offer setup services. If there are any problems with the products at that time, they need to be written on the carrier's bill of lading/delivery ticket.
Normal process time is 24 hours, however during the busy season I may extend that to 48 hours. Most merchandise is shipped in 5-10 business days. Some of the furniture items might take 4-6 weeks to ship during the busy season. Not all items that are ordered together will be shipped together, depending on the shipping origination point and method of shipping.
Shipping amounts are calculated for delivery within the 48 contiguous states. Some items are only available for delivery in the 48 states and cannot be shipped anywhere else. Delivery to International addresses, Alaska or Hawaii may be subject to additional fees, if applicable. Please email me at customerservice@yourcabinconnection.com for those charges.
Q. What about pricing or typographical errors?
As hard as I try, human errors will inevitably occur. In the event that a product on my site is listed with an incorrect price or with incorrect product information due to typographical error I reserve the right to refuse or cancel any orders placed for such products. If your order has been processed and your credit card has been charged I will issue a credit to your credit card account in the amount of the charge.
Q. Do you charge Sales Tax?
YourCabinConnection.com collects sales tax for items shipped to any address within the state of Indiana. For orders shipped outside of Indiana, but within the US, I am not required to collect sales tax. Tax is never charged on shipping charges.
Q. Does your furniture arrive assembled?
Yes, it is KD in major components. For example, the chairs and settees are in four componenets. Please see individual items for more information on assembly. If you have any questions, please ask before you make your purchase.
Q. Is the furniture easy to assemble?
Yes, the furniture is all mortise and tendon joinery, and is easily assembled with household tools.
